For independent hotels & small groups
Run the hotel.
Not the paperwork.
Front desk, restaurant, housekeeping, OTA tariffs and the books — one system, one governed day, in ₹ with GST done right. Built for how Indian properties actually run.
A 30-minute walkthrough on your own room types and tariffs. No slideware.
The product, not promises
These are real screens, from a live property
Everything below is the actual console — not mock-ups. What you see is what your team works in.
Reservations & front desk
Every booking on one chart — walk-ins, agents and OTAs together
No more matching the register against the extranet at midnight. OTA bookings arrive as real reservations on their own — priced, taxed, with the right cancellation terms. The screenshot below shows live OTA bookings that converted without anyone typing them in.
- A guest standing at the desk is checked in, in a few clicks
- No-shows release the room back for sale automatically
- Guest details stay permission-guarded — the server filters what each login can see
OTA channel sync
Sell a room at the desk and it stops selling online
Connected through your channel manager, availability and tariffs stay in step on Booking.com, Agoda and MakeMyTrip without anyone updating an extranet. Before anything switches on, readiness checks prove the connection is safe — every check names its own fix.
- Close a date once and it is actually closed — on every channel
- Cancellations and changes from OTAs apply themselves, each under a reason code
- A booking that cannot convert is held safely and says exactly what is missing
Tariff & rates
Change your tariff once. Every OTA follows.
Publish your rates months ahead on one calendar. A floor price protects you from a typo reaching the OTAs — the system refuses to publish below it. Season change? Reprice in one place, not five extranets.
- Published daily rates per room type, versioned on every change
- A floor under every plan, enforced before anything is pushed
- Weekend and season pricing without a single extranet login
Restaurant & bar
The bar bill finds the room on its own
Two beers and a paneer tikka at the poolside — posted to Room 305's bill the moment the waiter closes the check. GST worked out line by line. Nothing left on a paper chit to argue about at checkout.
- Menus per outlet with prices and GST maintained in one place
- Room-post or settle at the table — both flows built in
- Checkout shows one folio: room, restaurant, taxes, everything
Day-end
Close the day in minutes — and it tallies
The day is checked before it closes: unposted charges, unbalanced ledgers, open shifts. The close produces a fingerprinted close-pack your CA can rely on. If the night manager is off, the system still knows exactly what a clean close means.
- Ledgers stay balanced by rule — the database refuses an unbalanced entry
- Every close is archived with a tamper-evident fingerprint
- GST-ready reporting instead of a shoebox of printouts
Cash control
A cash refund takes two people. Always.
One person requests it, a different person approves it — with the bill evidence attached, under a session verified by an authenticator code. This screen cannot even be opened without a second factor. That is how leakage stops being invisible.
- Assigned checker with a due date — decisions cannot quietly wait forever
- The amount is locked to the original payment; no editing on the way through
- Every decision lands in the tamper-evident audit trail
Team & access
New staff learn it in a day, not two months
24 ready-made roles: the front-desk boy sees the front desk, the accountant sees the ledgers, housekeeping sees rooms. Nobody sees what is not their job, so training shrinks to the work itself — and when someone leaves, you switch off one login, not change every password in the hotel.
- Role-based logins created by you, in the console, in seconds
- Narrow any role further — visibility per module, per person
- Every action is attributed to the person who did it
Why owners trust it
The controls your CA will ask about
One hotel can never see another
Separation is enforced inside the database itself, row by row — not by application code a bug could bypass.
Nothing is edited quietly
Every action chains to the one before it. Alter a record and the chain visibly breaks — that is what your auditor wants to hear.
A retry never charges twice
Every payment carries an idempotency key. Flaky hotel Wi-Fi cannot double-charge a guest.
Your data stays yours
Export everything, any time. Bookings, bills, ledgers — they belong to your hotel, not to us.
Getting started
From signup to live in three steps
- 1
We set up your property together
Room types, tariffs, taxes and floors — configured with your team, not dumped on them.
- 2
Your staff get role-based logins
Front desk sees front desk; accounts sees the ledgers. 24 ready-made roles, custom access when you need it.
- 3
Go live with OTA sync
Readiness checks confirm every piece before anything switches on. No leap of faith.
Questions owners ask
What happens if the internet goes down?
Hotel Potter runs in the browser on any device — desk computer, laptop, or a phone. If your broadband drops, a phone hotspot keeps the front desk running; there is nothing to install and no single machine that everything depends on.
Is our data locked in? What if we stop using you?
Your data is yours. Bookings, folios, ledgers and guest records can be exported whenever you want, in usable formats. We earn renewals with the product, not by holding your history hostage.
Is it GST-ready?
Yes. Bills are GST slab-aware in INR, issued from proper fiscal document series, and your returns reconcile without month-end rework. Your CA gets clean reports, not cuttings and overwriting.
Which OTAs does it work with?
We sync through your channel manager — Booking.com, Agoda, MakeMyTrip, Goibibo, Expedia and more, all kept in step from one place.
How long does going live take?
Days, not months. We set up your rooms, tariffs and taxes together, your staff get role-based logins, and readiness checks confirm each piece before anything switches on.
What does it cost?
A clear monthly price per property, in rupees, with OTA connectivity included — no charge per booking. Book a demo and we will quote for your size.
Book a demo
See it on your own property
Thirty minutes, on your room types and your tariffs. Bring your front-office manager — they will have the hardest questions, and that is the point.
Prefer email? hello@hotelpotter.com